FAQ – Frequently Asked Questions

Do you deliver outside Houston?

Yes. We deliver outside Houston upon request. Delivery fees and availability depend on the distance. Just send us your zip code, and we’ll calculate everything for you.

How much is delivery within Houston?

Delivery within Houston is $89 (non-refundable). This includes carry-in and basic setup.

Do you offer same-day delivery?

Yes. Orders placed before 12:00 PM (Mon–Fri) qualify for same-day delivery.

What is included in delivery?

Our standard delivery includes:

  • bringing the furniture inside your home,
  • carrying items to 1–2 floors,
  • unpacking,
  • attaching legs or simple parts,
  • placing the furniture where you want it.

We always handle your order carefully and respectfully.

Do you offer assembly?

Yes. Full assembly is available for $40–$200, depending on the item. If you want everything ready on the spot, we can take care of it.

Will you remove or take away old furniture?

No, we do not remove or dispose of old furniture or mattresses. Please make sure your space is ready for delivery.

Do I need to be home for delivery?

Yes. We do not leave furniture at the door, in the garage, or unattended. A responsible adult must be present to inspect and accept the order.

What if I miss my delivery?

If the driver arrives and the customer is not available:

  • the driver waits 15–30 minutes,
  • if no one arrives, delivery will be rescheduled,
  • a new delivery fee will apply.
Is warehouse pickup available?

Yes — pickup from our warehouse is free. You will receive a notification (phone/SMS/email) when your order is ready.

What do I need to bring for pickup?

You need a valid government–issued photo ID. If someone else is picking up your order, let us know their full name in advance. They must bring their own ID.

What payment methods do you accept?

We accept:

  • credit/debit cards
  • financing: Klarna, Affirm, Afterpay

We do not accept Zelle.

Do I need to pay in full?

You can either pay the full amount or make a 60% down payment and pay the remaining balance at delivery.

Can I return my furniture?

We do not accept returns. The only exception is a manufacturing defect, discovered and reported immediately at delivery or pickup.

What if my furniture has a defect?

If a manufacturing defect is found during delivery or pickup, we will:

  • replace the item, or
  • issue a refund within 15 business days.

Issues reported after the delivery team leaves cannot be accepted.

Can I cancel my order?

Yes:

  • Cancel 24 hours before delivery/pickup → store credit (valid 2 months).
  • Cancel less than 24 hours before delivery → 30% restocking fee.
  • Special orders and long-distance deliveries cannot be cancelled.
Do you offer a warranty?

Yes. All merchandise comes with a 3-month warranty against manufacturing defects.

What does the warranty cover?

The warranty covers manufacturing defects only.

What is NOT covered by the warranty?

The warranty does not cover:

  • damage caused by customer use,
  • stains, spills, burns,
  • pet damage,
  • dragging or improper moving,
  • modifications or assembly done by the customer,
  • normal wear and tear,
  • color/shade variations due to lighting or screen differences.
Why are defects accepted only at delivery or pickup?

Because furniture can be damaged during moving, use, or transportation after it leaves our hands. To protect both sides, we only accept defect claims at the moment the customer receives the item.

How do I contact you if I have questions?

You can call or text us at 832-495-5115. We’re always happy to help.